Floral InvitationsFrequently Asked QuestionsORDERING
Can I order bridal shower or baby shower invitations?
Yes. Our designs easily work for many types of events. If you would like to purchase samples, please view our Invitations pages to visit our Etsy store.
Can you print custom designed invitations?
We do not print completely customized invitations at this time. However, our designs do allow for limited customizations, which you can learn about here. Please contact us if you have questions about how to customize one of our designs.
Will I be able to receive a proof for my invitation set?
Yes. We will email you a PDF proof for your invitation set. Once you have received your proof, you will need to contact us with your approval and complete your deposit before printing begins.
When should I order my invitations?
Invitations should be ordered at least three months prior to your event. This should allow enough time for printing, shipping and addressing. When sending your invitations, they should be mailed at least six weeks in advance to allow enough time for guests to respond.
How many invitations should I order?
We recommend ordering as many invitations as you think you will need plus some extras. When deciding how many to order, keep in mind that invitations are sold in quantities of 25 and not every guest will need an individual invitation. Whether you are addressing them yourself or having hiring a calligrapher, extra envelopes are included for any addressing mistakes there may be. We also recommend ordering extra invitations for last minute guest additions you may have.
Can I order less than the minimum quantity?
Yes, however pricing for less than the minimum will be the same. You may still consider ordering the minimum though in case you have any last-minute guest additions.
Can I order additional invitations?
Yes, though ordering extras initially is recommended. If your order has already been completed and you still need additional invitations, another separate order will need to be placed.
Can I make changes to my order once you have received it?
Yes. After your order has been received, we will email you a proof, at which time you can make any necessary changes. Changes to your order can only be made at this time. You will then need to contact us with your approval and complete your deposit before we begin printing.
Can I get extra envelopes if I make a mistake addressing them?
Yes. We include 10% extra envelopes with every order just in case there are address mistakes.
HOW IS SALES TAX DETERMINED?
?
What methods of payment do you accept and when do you require it?
We accept PayPal, CREDIT CARDS? (via Etsy), personal checks and money orders. A deposit of 50% of your total order is required to begin printing with the remaining balance due upon completion.
What is your refund policy?
Due to the custom nature of printed materials, we are not able to give refunds for completed orders. However, you may request a refund of your initial deposit any time before giving final approval of your proof. Refunds are not given once we have received your deposit and approval.
When can I expect to receive my order?
Please allow at least 3 weeks from the time you complete your deposit and approve your proof to receive your completed order. If you need your invitations sooner, expedited service is also available. See details below.
How can I check the status of my order?
To check the status of your order, please contact us on our website or email us at info ’at’ edeninvitations.com. Be sure to reference your order information when contacting us.
CAN I GET A SAMPLE INVITATION?
Yes.
SHIPPING What shipping options are available?
Orders are shipped by Standard Delivery or Express Delivery. However, Express delivery is not available for shipments outside the contiguous United States.
Do you offer expedited service or express shipping?
Yes. For an additional 25% charge, expedited service is available and your order will be completed in about half the time. Express shipping is also available for an extra charge within the contiguous United States. All orders are shipped by USPS and include a tracking number and delivery confirmation.
How are shipping charges calculated?
Shipping charges are calculated based on the total cost of your order.
How can I track my package once it’s been shipped?
Once your order has been shipped, we will send you an email confirmation with the tracking number. You can track your package at www.usps.com.
Do you ship internationally?
Yes. Please contact us for more information about additional shipping times and rates.
|
